EverGlow Legal Policy

Effective Date: June 10, 2024

Welcome to EverGlow. By visiting our website, purchasing our products, or using our services, you agree to the terms and policies outlined below. Please read this page carefully before using our website or placing an order.

1. General Information

EverGlow is a beauty and skincare brand offering cosmetic skincare products designed to support the appearance of smoother, healthier-looking, more refreshed skin.

The information on this website is provided for general informational and educational purposes only. It should not be taken as medical advice, diagnosis, treatment, or a substitute for guidance from a licensed healthcare professional.

2. Product Disclaimer

EverGlow products are cosmetic skincare products. They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or skin disorder.

Product descriptions, ingredient information, customer experiences, and skincare education provided on this website are for general cosmetic use only. Results may vary from person to person based on skin type, routine, consistency, lifestyle, and other individual factors.

If you have a medical skin condition, are pregnant or nursing, are using prescription skincare, or have sensitive or reactive skin, we recommend speaking with a qualified healthcare professional before using any new skincare product.

3. Patch Testing

We recommend patch testing any new skincare product before full use.

Apply a small amount of product to a discreet area of skin and wait 24 hours before applying it more broadly. Discontinue use if irritation, redness, discomfort, or an adverse reaction occurs.

EverGlow is not responsible for individual skin reactions caused by allergies, sensitivities, improper use, or failure to follow product directions.

4. Results Disclaimer

We do our best to describe our products honestly and accurately. However, skincare results are not guaranteed.

Any references to smoother-looking skin, brighter-looking skin, refreshed under-eyes, hydration, glow, firmness, or improved appearance are cosmetic appearance-based claims only. Individual results may vary.

Before-and-after content, testimonials, reviews, or customer experiences, when shown, reflect individual experiences and should not be interpreted as a promise or guarantee of specific results.

5. Reviews and Testimonials

Customer reviews and testimonials displayed on our website or marketing materials are intended to reflect real customer experiences.

We do not knowingly publish fake, misleading, or fabricated reviews. Individual experiences may vary, and reviews should not be interpreted as guaranteed results.

If a review was provided in connection with a promotion, discount, gifting, or other incentive, we aim to disclose that relationship where required.

6. Product Use

Please use all EverGlow products only as directed on the product packaging, product page, or usage instructions.

Avoid direct contact with eyes unless the product is specifically intended for use around the eye area. For external use only. Keep products out of reach of children.

Discontinue use immediately if irritation occurs.

7. Orders and Payments

By placing an order through our website, you agree that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, contain incorrect pricing, violate our policies, or are otherwise unable to be fulfilled.

All prices are listed in [Insert Currency] unless otherwise stated. Prices, promotions, and product availability may change without notice.

8. Shipping Policy

Orders are typically processed within 1–3 business days.

Once shipped, most orders arrive within 5–10 business days, depending on your location, carrier delays, holidays, and other factors outside of our control.

Tracking information will be provided once your order ships. EverGlow is not responsible for delays caused by shipping carriers, incorrect addresses, customs processing, weather events, or circumstances beyond our control.

9. Lost, Stolen, or Damaged Packages

If your order arrives damaged, please contact us at support@shopeverglow.co within 30 days of delivery with your order number and photos of the damaged item and packaging.

If your package is marked as delivered but you did not receive it, please check with your local carrier, neighbors, household members, or building management first. We will do our best to help, but EverGlow is not responsible for packages lost or stolen after confirmed delivery.

10. Returns and Refunds

We want you to feel confident shopping with EverGlow.

Eligible returns or refunds are handled according to our return policy. To request help with an order, contact us at support@shopeverglow.co with your order number.

Products must be returned in accordance with our stated return policy. For hygiene and safety reasons, certain opened, used, or final-sale skincare products may not be eligible for return unless damaged, defective, or otherwise approved by our support team.

Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

11. Risk-Free Guarantee

If EverGlow offers a risk-free guarantee, the terms of that guarantee will be stated clearly on the product page or return policy page.

Guarantee eligibility may require that the product be used as directed, that the claim be submitted within the stated guarantee window, and that the customer provide an order number or other proof of purchase.

EverGlow reserves the right to deny guarantee claims that appear fraudulent, abusive, incomplete, or outside the stated guarantee period.

12. Promotions and Discounts

Promotional offers, discounts, bundles, and sale prices are subject to change at any time.

Discount codes may not be combined unless stated otherwise. Promotions may be limited by date, product, quantity, customer, or region.

EverGlow reserves the right to cancel or modify promotions at any time.

13. Website Content

All content on this website, including text, images, graphics, logos, product names, videos, designs, and other materials, is owned by or licensed to EverGlow unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, payment processors, shipping carriers, or services.

EverGlow is not responsible for the content, policies, practices, or accuracy of third-party websites. Visiting third-party sites is at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law, EverGlow is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

By purchasing and using EverGlow products, you agree that you are responsible for reading product instructions, patch testing, using products appropriately, and discontinuing use if irritation occurs.

16. No Medical Advice

Nothing on this website should be interpreted as medical advice.

If you have questions about a skin condition, allergies, medications, pregnancy, nursing, or whether a product is appropriate for you, please consult a licensed medical professional before use.

17. Privacy

Your privacy matters to us. Information you provide through our website, checkout, contact forms, email signup, or customer support may be collected and used according to our Privacy Policy.

Please review our Privacy Policy for details on how we collect, use, store, and protect customer information.

18. Changes to This Policy

EverGlow may update this Legal Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated policy.

19. Contact Us

For questions about this Legal Policy, your order, or our products, please contact us